Terms & Policies

 

General Terms (Applicable to All Offerings)

These principles apply to all facilitators, practitioners, and collaborators engaging with Healing Holidays:

Documentation & Content Use

Healing Holidays may engage a professional photographer or videographer to document selected elements of each retreat for the purpose of building our brand content library. We take care to document respectfully, with minimal disruption to guests or sessions.

All imagery and footage captured by or for Healing Holidays remains our intellectual property. We retain the right to use this material for future marketing, storytelling, and promotional use unless otherwise agreed in writing.

We will always notify facilitators in advance if photography or filming is planned, and are happy to discuss opt-outs or sensitive session boundaries as needed.

Medical & Therapeutic Disclaimer

Healing Holidays offers supportive, culturally grounded experiences that can work alongside therapeutic care — but we are not a substitute for professional medical advice, psychiatric care, or crisis services.

We expect all facilitators and 1:1 clients to be aware of this distinction. If at any point a participant’s needs exceed the scope of what the retreat container can safely support, we will advise referral to appropriate clinical care.

Confidentiality & Data Protection

All collaborators agree to maintain confidentiality regarding client data, retreat content, and private communications.

Liability & Insurance

All facilitators and co-hosts are responsible for maintaining their own relevant professional and public liability insurance. Healing Holidays is not liable for outcomes resulting from individual therapeutic sessions or independent actions during retreats.

Cancellation & Refunds

Cancellation and refund terms vary depending on the offering (see individual agreements). Where deposits are required, they are generally non-refundable unless otherwise agreed.

Payment Terms

Payment schedules and fees will be outlined clearly per retreat or agreement. Late payments may incur penalties.

Visa & Travel Responsibility

Healing Holidays can support or manage visa procurement for facilitators, depending on the retreat model. Specific arrangements are outlined in your contract.

Dispute Resolution

We prefer to handle all disagreements through honest dialogue. If needed, a neutral mediator may be brought in before any formal dispute resolution is considered.

Facilities

Our retreat venues are carefully selected to provide comfort and relaxation. Facilities may include private pools, wellness areas, yoga spaces, and communal dining areas. Specific amenities vary by location, and details will be provided for each retreat.

Medical Concerns

Our retreats are designed for relaxation and wellness but are not a substitute for medical treatment. If you have any pre-existing medical conditions, allergies, or special requirements, please inform us at the time of booking so we can assess if our retreat is suitable for you. Certain activities may require clearance from a healthcare provider.

For those attending trauma release retreats, it is essential that you are currently under the care of a licensed mental health professional. These retreats can only proceed with their ongoing support, and you will need to keep your scheduled appointments while on retreat to ensure your healing process remains uninterrupted.

Travel Regulations

Please note that Healing Holidays is not responsible for arranging flights, travel insurance, customs clearance, or any other aspects of your travel to Indonesia unless specifically arranged. We do offer flight bookings and other travel arrangements for an additional fee. It is the responsibility of each guest to ensure they have the appropriate travel documents, including a valid passport with at least 6 months of validity remaining and any necessary visas. We also recommend purchasing comprehensive travel insurance to cover any unexpected events during your trip.

For up-to-date travel requirements and regulations for entering Indonesia, please check with your local embassy or consulate before booking your retreat. We are happy to assist with general information but cannot take responsibility for any travel-related issues.

Specific Terms (In addition to all general terms)

1. Facilitator Opportunities

  • Role & Scope:

    • You provide a clearly defined session or workshop as part of our curated retreats.

    • You are paid at the agreed rate per session or per day, with further details set out in your facilitator contract.

  • Preparation & Integration:

    • Facilitators are expected to prepare session learning objectives and materials.

    • Cultural orientation and rehearsal sessions will be provided as needed.

  • Visa & Logistics Support:

    • Facilitator visa assistance is available if required, with associated costs included or managed per agreement.

  • Intellectual Property:

    • Your content remains your property, but you grant Healing Holidays a limited license to use excerpts or testimonials for promotion if agreed.

2. Co-Hosted Retreats

  • Collaborative Partnership:

    • You lead your own retreat content and client group while Healing Holidays provides cultural, logistical, and ceremonial support.

    • Our role is clearly defined as “the cultural bridge”—our services are additive and designed to elevate your existing model.

  • Financial Arrangements:

    • Practitioners can opt for a fixed co-hosting fee or a revenue-sharing model.

    • Specific payment schedules, deposit requirements, and invoicing details are outlined in your co-host agreement.

  • Scope of Support:

    • We provide access to our trusted network of local ceremonial leaders, schedule coordination, and optional guest briefing support (i.e., cultural etiquette, dress guidelines, and ritual context).

    • Facilitators may retain responsibility for their own visa and accommodation unless otherwise negotiated.

  • Service Modulation:

    • You choose which cultural extras to integrate, and our offering is flexible to support the unique vibe of your retreat.

3. Done-For-You Retreats

  • Full-Service Delivery:

    • Healing Holidays handles all retreat planning, from venue selection and ceremonial integration to day-to-day logistics and guest communications.

    • You focus on leading your sessions while we manage the container.

  • Payment & Fees:

    • A clear fee is established based on a per-day or per-guest rate, with detailed breakdowns provided (including facilitator visa procurement, if needed).

    • Invoices, deposit schedules, and cancellation terms are strictly outlined in the service contract.

  • Operational Responsibility:

    • Our on-the-ground team assumes responsibility for all logistical details, ensuring a seamless experience.

    • Additional services (marketing support, registration, and facilitator onboarding) are available as optional add-ons.

  • Risk & Liability:

    • All services are provided “as is” with a liability disclaimer, emphasizing that you remain accountable for your content and therapeutic delivery.

4. 1:1 Healing Retreats

  • Personalized Experience:

    • These retreats are individually tailored to support deep personal transformation, blending traditional Balinese practices with modern therapeutic support.

  • Engagement Terms:

    • A clear outline of session structure, duration, and expected outcomes is provided before the retreat begins.

    • Payment is arranged on a per-session or package basis with pre-defined milestones (deposit, mid-retreat, final payment).

  • Professional Support:

    • Clients are encouraged (and may be required) to be in touch with a mental health professional alongside the retreat experience.

    • A succinct safety disclaimer is included, noting that the retreat does not replace clinical or crisis intervention services.

  • Logistics and Optional Extras:

    • Options for accommodation arrangements (e.g., private vs shared spaces) are clearly presented.

    • Any additional treatments, ceremonies, or session extras (from our curated menu) are subject to separate pricing and scheduling.

  • Travel & Visa:

    • Guidance on travel logistics and any visa assistance is provided if needed.

    • Optional extras (such as local SIM cards, currency exchange, etc.) might be bundled as part of the holistic service.

For any additional questions regarding our terms and policies, feel free to reach out. We look forward to welcoming you!